At KOUR, we are committed to maintaining the highest standards of quality. Please review our exchange and credit policy carefully before making a purchase.

1. Exchange Eligibility
Exchanges are accepted within 7 days from the date of delivery under the following conditions:
– Incorrect sizing
– Product received in a damaged condition (clear photos/videos required)

To be eligible, the garment must be unused, unworn, and returned in its original condition with all tags intact.

2. Damaged Product Review
In the rare event that you receive a damaged item, please notify us via email within 7 days of delivery, along with clear photos/videos of the issue. Our team will review the request and respond within 3 business days. Exchange approval is subject to internal quality verification.

3. Exchange Resolution
All exchanges are subject to stock availability. If the requested size or style is unavailable, an approved case will be issued in the form of a credit note.

4. Credit Notes (No Refunds)
KOUR does not offer monetary refunds. Approved cases will be issued as a credit note, which is valid for 6 months from the date of issuance. The credit note may be redeemed for any purchase on our website within the validity period.

5. Non-Eligible Items
The following items are not eligible for exchange or credit notes:
– Products purchased during sale or promotional periods
– International orders

6. How to Request an Exchange
To initiate an exchange, please email us with your order details, reason for exchange, and relevant photos/videos (if applicable) at:
kourindia01@gmail.com

7. Return Address
KOUR
4-8-50/A, Jambagh Road,
Putlibowli, Hyderabad – 500095, India.

Help & Support
For any assistance related to exchanges or credit notes, please write to us at:
kourindia01@gmail.com